1. Introduction

At OnlineCasinoAPI.com, we value our business relationships and are committed to resolving disputes fairly, transparently, and efficiently. This Dispute Resolution Policy outlines the process for addressing any disagreements that may arise between our company and our clients regarding API services, white-label solutions, payments, and contractual obligations.

By using our services, you agree to follow the dispute resolution procedures outlined in this policy before taking legal or financial action against our company.

2. Steps to Resolve a Dispute

Step 1: Contact Our Support Team

If you have a dispute regarding a service, billing issue, or contractual matter, your first step is to contact our support team at info@onlinecasinoapi.com.

• Provide detailed information about the issue, including transaction details, contract references, or service concerns.
• Our team will acknowledge your request within 48 hours and will work to resolve the issue as quickly as possible.

Step 2: Negotiation & Resolution

Once we receive your complaint, we will:

• Review all relevant documentation, communications, and transaction records.
• Work with you to identify a fair and reasonable solution within 10 business days.
• Offer a resolution, which may include service adjustments, clarifications, or alternative solutions if applicable.

Step 3: Mediation (If Necessary)

If a dispute cannot be resolved through direct negotiation, both parties may agree to mediation by a neutral third party.

• Mediation sessions will be conducted online or in a mutually agreed location.
• Both parties will share any associated costs for mediation services.
• The mediator’s role is to facilitate discussions and suggest a fair settlement, but their decision is not legally binding unless both parties agree.

Step 4: Legal Arbitration (If Required)

If mediation fails, the dispute will be referred to legal arbitration under the laws of the Republic of the Marshall Islands.

• Arbitration will be conducted by a recognized arbitration body agreed upon by both parties.
• The decision made by the arbitrator shall be final and legally binding.
• Legal costs, if applicable, shall be determined by the arbitrator as part of the settlement.

3. What Cannot Be Disputed

Certain disputes will not be considered under this policy, including:

• Non-refundable service fees as outlined in our Non-Refund Policy.
• Issues arising from a client’s failure to comply with gaming regulations or legal obligations.
• Any claims related to third-party gaming providers, as we do not control their services directly.

4. Final Agreement

By engaging with OnlineCasinoAPI.com, you agree that disputes will be handled according to this policy and that legal action cannot be pursued until all dispute resolution steps have been followed.

📧 For any dispute-related inquiries, please contact us at info@onlinecasinoapi.com.